AI-Powered Ticket Categorization & Routing

In Yokrazy, we offer complete AI-powered Ticket Categorization and Routing services that are designed to transform your support queues from chaos into clarity. Our skilled team uses the latest AI and Automation to study every ticket received, instantly identify its urgency and intent and then route it to the correct agent or team. We handle all aspects of installation, integration as well as ongoing support which means your business will experience fewer manual sorting, quicker responses, and seamless operation even during peak demand.

What We Offer & How We Deliver

• Intelligent Categorization
  Our AI models look at the subject lines, message body attachments, metadata, as well as subject lines to identify the issue type as well as the context for the product Priority and the sentiment of each ticket. Our Automation makes sure that the tags are consistent and categories, ensuring that each ticket is placed in the right bucket. No human intervention is required.

• Smart Routing
  We design routing flows based upon your team abilities, needs in terms of language prioritization, and SLAs. Advanced load balancing guarantees the fair distribution of workloads and prompt initial responses. Our system automatically escalates ticket prices for clients with VIP status and urgent issues, meaning that critical problems can be handled quickly.

• Priority & SLA Management
  AI automatically detects urgency and determines the appropriate priorities. Alerts and escalations that are automated and timers will be triggered to ensure that you remain SLA in compliance.

• Context Enrichment
  Our integrations pull the history of your customers, service tier, and the most recent activity from your CRM, or help desk. Each ticket is enriched with specifics, allowing your agents a complete picture without digging.

• Continuous Learning
  Categorization accuracy is continuously improved by the system. accuracy based on the feedback of your agents. Comprehensive analysis reveals the rate of containment, misroutes and efficiency gains, which allows us to continuously improve your system.

• Seamless Integrations
  We make sure that we are compatible with the top assistance desks and collaborative tools. Data security is our highest priority. We strictly enforce access based on roles and audit trails that ensure industry-leading compliance.

Why Choose our Service?

• Faster Responses
  Our software provides instant Categorization and Routing, dramatically reducing response time and improving the speed of resolution for tickets.

• Reduced Manual Work
  We can help your team reduce the time spent on triage and tagging as much as 80%. This frees up precious resources for more advanced assistance.

• Consistent Accuracy
  Automated Categorization reduces back and forth, increasing the first-contact resolution of your customers.

• Enhanced Customer Experience
  With a quick efficient and accurate routing, customers can enjoy lower transfers and better answers, resulting in a higher CSAT.

• Scalable Operations
  If it's a spike in campaign or even an interruption, our solution is flexible to manage varying volume without adding more staff.

• Empowered Agents
  Agents are only given tickets that are best suited to their abilities, along with all the information they require to solve problems quickly.

• Actionable Insights
  Dashboards that are real-time provide managers with an overview of the volume of tickets they have as well as backlogs for teams, SLA risk and the impact of automation.

Call to Action

Are you ready to revolutionize your support processes? Let [Your BusinessImplement AI-driven categorizing & Routing that is customized to meet your specific business requirements. Request a live demo to experience your top 10 ticket types automated from end to end. Or, request a free audit and receive a tailored rollout plan in just 72 hours. Join us today and begin cutting down on your response time and increasing satisfaction with your customers this week!