Zoho Desk services helps to Optimize Customer Support.

Make your team more enabled and delight your customers with Zoho Desk customer service solution, which helps in simplifying your operations and improving service levels. Our Zoho Desk implementation and optimization services tailor the product to suit your specific requirements and allow moving business processes to a new level, share customer issues more efficiently, and make relationships stronger. Zoho Desk has state of the art capabilities and smooth integrations to empower your business to offer outstanding service to your customers every time.

Significant Characteristics of Zoho Desk Services

1. SLA automation and Ticketing system Setup
Use an effective ticketing system to receive and answer customer questions fast and accurately. Automation of SLA also makes critical matters to be prioritized and closed within the stipulated timelines.

• Advantage: Improve the productivity of teams and shorten the response time.
• How It Helps: Establish a connection with the customers looking to make them feel their problem will be adequately resolved and that someone is accountable.

2. Creating Knowledge Base Creation
Build a central knowledge base that can enable customers to self-help by obtaining answers and it should also give agents rapid access to answers.

• Advantage: Cut down the volumes of the queries and enhance standards of the service.
• How It Assists: Offer 24/7 self-services to the customers, relieving the agents to work on the complicated tickets.

3. Integration of Multi-Channel Support
Combine the communication channels such as email, WhatsApp, live chat, and phone into the interface of the Zoho Desk.

• Advantage: Send the same support to every customer point.
• How It Helps: Make sure that the customers feel listened to and cared about, regardless of the way in which they contact you.

4. CSAT reports & Customer feedback collection
Use available tools to gather and examine customer feedback. Important areas of improvement are pointed out in the CSAT (Customer Satisfaction) reports.

• Benefit: Develop your service strategy, continuously.
• How It Helps: Use customer feedback to turn into an improvement of their experiences.

5. Design & Deployment of Help Center
Build a built-in and friendly help desk that predicts what customers need and automatically provide solutions.

• Advantage: Burnish the brand continuity and make it more customer friendly.
• How It Helps: Minimize the number of tickets created by helping customers to find efficient self-help answers.

6. Rules of AI Chatbot & Agent Assignment
Engage the use of chatbots powered by artificial intelligence to share basic requests and have the platform refer more sophisticated inquiries to the appropriate agents intelligently.

• Advantage: provide a quicker response and streamlined workflow of agents.
• Benefits: 24-hour service and guaranteeing that particular tickets will be handled with the most qualified agent.

7. Customer Journey Analytics
Monitor and track the customer lifecycle interaction in the entire service lifecycle. Learn about actions and areas of pain to improve what you do.

• Advantage: Take decisions based on data to improve long-term satisfaction.
• How It Helps: Individualize answers and know what the customer wants before they want it so that it can be proactive in the service delivery.

Principle of Operation

1. Needs assessment and Inquiry & Consultation
We start by first learning about the existing support operations, issues and targets. Once that is done, we come up with a customized strategy to deploy Zoho Desk keeping in mind these goals.

2. Platform Configuration
We customize Zoho Desk according to your business requirements whether it is in establishing ticketing processes, adding communication channels or even automation capabilities.

3. Help Centre Knowledge Base
We collaborate with you to build a strong knowledge base and build a customer accessible branded help center.

4. Automation and Artificial Intelligence
We deploy AI chatbots and set automation rules to provide the fastest response and simplify the work of assigning agents.

5. Statistics migration & Integration of Tools
Whether it is migration of historical data or integration of Zoho Desk to your existing CRM, accounting, and other tools, we make the process smooth.

6.  Continuous Support and Optimization
As soon as the system goes live, we optimise its performance, improve workflows and make it stay up as long as your business develops.

What is so Special about Zoho Desk?

Zoho Desk is a customer support system that is robust, yet low-cost, and it expands with your company. Being a small or a growing business, Zoho Desk is a tool that will provide unequaled flexibility and a multi-purposed tool that will enable you to serving your customers more than they expect.

What is Our Distinguishing feature?

• Custom Solutions: Specific business installations within custom requirements.
• Share with the rest of the organization: Add Zoho Desk to your current tools and systems to have one common piece.
• Professional Support: Our team works with you all the way to implementation and optimization to bring the best out of Zoho Desk.
• Scalable Technology: The Zoho Desk scales up as your team scales up and as your organization scales up.

Make your Customer Support go PRO!

Are you read to take your customer service to the next level using Zoho Desk? It can be the implementation of a ticketing system, creation of the state-of-the-art help center, the use of AI to be more intelligent in operations, our services are designed to make it possible.

Don t wait OR give it a call today to find how Zoho Desk can revolutionize customer support of your business making it unique. There is no need to wait--to empower your team, wow your customers and grow your business with Zoho Desk!